Privacy Policy

UAB Support Desk is the customer support service of United Allied Business (“UAB”, “we”, “us”). We provide support to our customers through channels including WhatsApp and this support portal.

When you contact us through WhatsApp, we receive and store your WhatsApp phone number, your WhatsApp profile name, and the content of the messages you send to our support number.

When our staff sign in to the support portal, we process their Google Workspace account name and email address for authentication.

We use the information you send us solely to provide customer support: to understand your inquiry, respond to you, and follow up on reported issues. Initial responses on our WhatsApp channel may be generated with the help of an AI assistant; conversations can be escalated to our support staff, who may review the conversation history to resolve your issue.

When an inquiry requires technical follow-up, we may create an internal ticket that includes relevant parts of the conversation.

We do not sell your personal information. Messages are transmitted through service providers we use to operate the support channel: Meta Platforms (WhatsApp Business Platform) for message delivery, and Anthropic for AI-assisted response generation. Internal tickets are stored in our issue-tracking systems. These providers process data on our behalf to deliver the service.

We keep support conversations and tickets for as long as needed to handle your inquiry and to maintain a record of support history, after which they may be deleted or anonymized.

Access to support conversations is restricted to authorized UAB staff. Webhook traffic from WhatsApp is verified, and access to the support portal requires organization sign-in.

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, message our WhatsApp support line or contact us through our website at www.unitedalliedbusiness.com.

We may update this policy from time to time. The latest version will always be available at this page, with the date of the most recent revision shown above.